• Customer Service Representative

    Job Locations US-NY-Brooklyn
    Req #
    107219
    Agency
    MJHS Home Care
    Status
    Regular Full-Time
    Location : Postal Code
    11220
    Category
    Customer Service
    Office or Field
    Office-based
  • Overview

    MJHS Home Care provides advanced clinical services and emotional support to patients recovering from illness, injury or surgery. With a comprehensive range of services supported by an integrated health system, patients can recover in the familiar surroundings of their home.

    Why work for MJHS?

    When you work with us you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal and holiday time that you won't find at our competitors. Do you receive a paid day off for your birthday now? No?  You will here!  You will also receive the training, tuition assistance and career development you desire to help you achieve your career goals.  You take care of our patients, residents and health plan members, and we will take care of the rest!

     

    Benefits include:

    • Sign-on Bonuses OR Student Loan Assistance for clinical staff
    • FREE Online RN to BSN and MSN degree programs!
    • Tuition Reimbursement for all full and part-time staff
    • Dependent Tuition Reimbursement for clinical staff!
    • Generous paid time off
    • Affordable medical, dental and vision coverage for employee and family members
    • Two retirement plans! 403(b) AND Employer Paid Pension
    • Flexible spending
    • And MORE!

    Responsibilities

    Serves as a liaison between Home Care Planners, and the Social Work/Case Management department. Responds to Social Work/Case Managers/patients/customers complaints and grievances. Takes accurate messages, problem solve where applicable and forwards to appropriate party as directed. Enters patient referral information into the MISYS system including patient demographics, diagnosis and plan of care. Sends tasks to Date Management Coordinator for Insurance Verification. Verifies that all new physicians license number, NPI number is registered, and checks for duplicate physician before entering into Misys. Contacts physicians/Clinics/ hospitals/Nursing Homes/sub-acute facilities to develop/maintain/follow up on pending and/or new referrals.

    Qualifications

    • High school diploma or GED required.
    • Minimum 6 months call center experience.
    • Intake experience preferred.
    • Microsoft Word and Excel required.
    • STAT, Omni/MISYS preferred.
    • Strong verbal communication skills.
    • Ability to multi-task and work in a fast-paced environment.

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