• Customer Service Representative

    Job Locations US-NY-Brooklyn
    Req #
    223793
    Agency
    MJHS Home Care
    Status
    Status Not Specified
    Location : Postal Code
    11220
    Category
    Customer Service
    Office or Field
    Office-based
  • Overview

    MJHS Home Care provides advanced clinical services and emotional support to patients recovering from illness, injury or surgery. With a comprehensive range of services supported by an integrated health system, patients can recover in the familiar surroundings of their home.

    Responsibilities

    Serves as a liaison between Home Care Planners, and the Social Work/Case Management department. Responds to Social Work/Case Managers/patients/customers complaints and grievances. Takes accurate messages, problem solve where applicable and forwards to appropriate party as directed. Enters patient referral information into the MISYS system including patient demographics, diagnosis and plan of care. Sends tasks to Date Management Coordinator for Insurance Verification. Verifies that all new physicians license number, NPI number is registered, and checks for duplicate physician before entering into Misys. Contacts physicians/Clinics/ hospitals/Nursing Homes/sub-acute facilities to develop/maintain/follow up on pending and/or new referrals.

    Qualifications

    • High school diploma or GED required.
    • Minimum 6 months call center experience.
    • Intake experience preferred.
    • Microsoft Word and Excel required.
    • STAT, Omni/MISYS preferred.
    • Strong verbal communication skills.
    • Ability to multi-task and work in a fast-paced environment.

    Benefits

    We truly value our staff and further acknowledge their contributions by offering:

    • Employee and family health coverage
    • Competitive salaries
    • Employer contributed pension plan
    • Generous time off
    • Tuition reimbursement
    • 403(b) retirement plan

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