• Intake Specialist

    Job Locations US-NY-Brooklyn
    Req #
    Regular Full-Time
    Location : Postal Code
    Office and Administrative Support
    Office or Field
  • Overview

    The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms.


    The Intake specialist maintains up-to-date knowledge of HomeFirst Managed Long Term Care Plan (MLTCP) and assists in the daily activities of both the HomeFirst Enrollment Entitlement staff and Intake staff.  This individual assists in maintaining all logs & reports associated with the Intake Specialist position, which help delineate productivity, timeframes, and quality of HomeFirst Enrollment’s referral flow and outcomes.The Intake Specialist is responsible for vetting and assigning new referrals to enrollment representitives and data entry into Market Prominence as the Enrollment Intake department requires. This individual adheres to all HIPPA standards and contractual agreements. Intake is required to track medicaid recertification records and the initiation of communication with enrollment supervisor/manager, enrollee and HRA/LDSS personnel to facilitate resolution of Medicaid issues. This position is responsible for assisting in problem solving as new duties arise and volumes fluctuate.


    • High School Diploma or GED required. Associate’s Degree, preferred.
    • 2-3 years experience in a health related field or commensurate experience in Managed Care with a concentration in Medicaid/Medicare eligibility, preferably with the geriatric population.
    • Familiarity with Medicaid/Medicare concepts, procedures, and enrollment practices, preferred.
    • Intermediate knowledge of Microsoft Office including Outlook, Word, and Excel.
    • Demonstrates excellent written and oral communication skills, time management, presentation skills, flexibility, and ethical conduct.
    • Demonstrates critical-thinking and problem-solving skills.
    • Demonstrates an ability to initiate and self-directed daily activities.
    • Demonstrates principles of customer service in all job responsibilities.


    We truly value our staff and further acknowledge their contributions by offering:

    • Employee and family health coverage
    • Competitive salaries
    • Employer contributed pension plan
    • Generous time off
    • Tuition reimbursement
    • 403(b) retirement plan


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