• Trainer, Provider Operations

    Job Locations US-NY-Brooklyn
    Req #
    Regular Full-Time
    Location : Postal Code
    Provider & Network Contracting
    Office or Field
  • Overview

    The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms.


    The Trainer is primarily responsible for evaluation, design and implementation of new Provider Network (NPO) employee training and staff development. The position will conduct the new hire training for all NPO staff, including, provider representatives, member representative and all external vendors assisting with overflow and after hour calls. The trainer will also conduct updates to all areas as needed to remain current and compliant.


    The position will develop quality standards and performance matrix to monitor the staff’s effectiveness and opportunities in service delivery. The Trainer will work closely with the departments Auditors and Supervisors to develop ongoing training of Representatives to ensure proper service delivery to Elderplan Providers, as defined by the Director of Provider Relations and the Assistant Director of Provider Relations. The position must also insure the NPO Staff is in compliance with governmental regulations.


    The Trainer must demonstrate extensive knowledge of the Elderplan products and processes as well as compliance regulations so as to effectively perform monitoring and reporting duties that support the goals of the NPO Department. The Trainer must stay up-to-date on all regulatory changes and create appropriate job aides to assure compliance.


    • High School Diploma required, BA/BS degree preferred.
    • Minimum 2 years Medicare Advantage experience.
    • Proficient with MS Office (Word, Excel, PowerPoint, etc.)
    • Ability to use a variety of learning/training concepts and principles is required along with the knowledge of adult learning.
    • Must have the ability to research and write training materials.
    • Requires excellent one on one and group presentation skills.
    • Light travel.


    We truly value our staff and further acknowledge their contributions by offering:

    • Employee and family health coverage
    • Competitive salaries
    • Employer contributed pension plan
    • Generous time off
    • Tuition reimbursement
    • 403(b) retirement plan


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